Terms and Conditions – Tokayo

Terms and Conditions

Free shipping

Free shipping are only on the specific product that mention free shipping.

Return and Refund Policy

You may check your goods while you receive its. If you discover that goods are damaged, we will replace that goods as soon as we can. All goods return shipping cost is cover by customer. We will cover shipping cost for replacement goods.

Some items/conditions are NOT allow returnable. In circumstances which has obvious sign of use, custom order by customers, goods purchase from other Sellers.

All goods sold are non-refundable.

Delivery Policy

Order will send out upon receive payment confirmation or receipt from customer. We will inform courier details after send your order. Please contact courier company for status of shipment.

All order that have been Pick up by delivery company. We are not taking any responsibly if the parcel is lost or not delivered.

Order delivery for Malaysia is 7 working days;

Order delivery for Worldwide is 14-21 working days.

Duties and taxes on order shipments are pay by customer.